Brits are so scared of being regarded as whingers or trouble makers that they have simply forgotten to complain - consequently the service gets worse and worse everywhere. We queue silently for long periods of time at the local post office which only has one counter open when there should be four, we queue quietly at supermarkets for 15 minutes to pay for our groceries, we queue for hours to buy some petrol, we queue at the doctors surgery even though we have been given a fixed time appointment, in short we have become so docile that we have forgotten how to complain and get good service.